General terms and conditions
Last update: 21.03.2026
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1. General terms and conditions
These General Terms and Conditions govern the relationship between Climetra Analytics, a company registered in Bulgaria (hereinafter referred to as the "Service Provider"), and the individuals or legal entities (hereinafter referred to as the "Client") who use the Service Provider's services.
By submitting an enquiry via the website, by email or by phone, the Client confirms that they have read these General Terms and Conditions and accept them in their entirety.
Address: Hristo Vakarelski 13, Sofia, Bulgaria
Email: info@climetraanalytics.com
Telephone: +359884696264
Website: climetraanalytics.com
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2. Description of services
The Service Provider provides personalised climate reports based on the analysis of climate data from recognised scientific models, including CMIP6 and EURO-CORDEX, and historical datasets.
Each report is prepared individually in accordance with the specific needs of the Client and includes:
- Analysis of selected climate stress moments
- Statistical processing and bias correction of data
- Visualizations and charts
- Written conclusions and recommendations
The scope, content and delivery timelines of each report are agreed individually between the Service Provider and the Client prior to entering into a contract.
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3. Order process
3.1. The Client submits an enquiry via the contact form on the website, by email or by phone.
3.2. The Service Provider reviews the enquiry and sends an individual offer within 5 working days.
3.3. The contract is considered concluded at the moment the Client confirms the offer in writing (by email) and makes the advance payment described in Section 4.
3.4. The Service Provider reserves the right to refuse to fulfil an enquiry without any obligation to provide a reason.
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4. Pricing and payment
4.1. The price of each report is determined individually based on the scope of the analysis, the number of locations, the number of climate stress moments and the complexity of the requested study.
4.2. Payment is made by bank transfer to the following account:
Bank: UBB
IBAN: BG36 UBBS 8002 1089 6801 50
Account holder: Climetra Analytics EOOD
4.3. Upon conclusion of the contract, the Client pays an advance of 50% of the agreed amount. The remainder is payable before the final version is handed over.
4.4. All prices are in euros (EUR) as agreed in the offer and do not include VAT unless explicitly stated otherwise.
4.5. In the event of a late payment, the Service Provider reserves the right to suspend work on the report until the outstanding amounts are received.
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5. Delivery timelines
5.1. The estimated timeline for preparing the report is stated in the individual offer.
5.2. Timelines begin from the date of receipt of the advance payment and all necessary data and information from the Client.
5.3. The Service Provider shall not be held liable for delays caused by the Client's failure to provide necessary information or by circumstances beyond the Service Provider's control.
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6. Delivery of the report
6.1. The completed climate report is delivered to the Client in electronic format (PDF) to the email address provided by the Client.
6.2. The Service Provider may offer additional delivery formats by mutual agreement with the Client.
6.3. The report is considered delivered at the moment it is sent to the Client's email address.
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7. Revisions and amendments
7.1. Following delivery of the report, the Client has 7 working days to review the content and request any revisions.
7.2. Up to 1 round of revisions are included in the price, provided they do not go beyond the scope of the originally agreed assignment.
7.3. Revisions that extend the scope of the analysis or require additional data processing are considered a new order and are priced separately.
7.4. After the deadline set out in clause 7.1 has elapsed without any comments being received, the report is considered accepted by the Client.
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8. Intellectual property
8.1. All climate reports, visualisations, methodologies and analytical materials prepared by the Service Provider are protected by copyright and constitute the intellectual property of the Service Provider until full payment of the agreed amount has been received.
8.2. Upon full payment, the Client receives a non-exclusive licence to use the report for internal business purposes.
8.3. The Client may not assign, sell, publish or distribute the report to third parties without the explicit written consent of the Service Provider.
8.4. The Service Provider reserves the right to use anonymised and aggregated data from completed projects for scientific, methodological or marketing purposes, without disclosing the identity of the Client.
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9. Confidentiality
9.1. The Service Provider undertakes to keep confidential any information provided by the Client in the course of fulfilling the order.
9.2. The processing of personal data is carried out in accordance with our Privacy Policy.
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10. Limitation of liability
10.1. The Service Provider's climate reports are based on scientifically recognised models and data and represent probabilistic assessments of future climate conditions. They do not constitute a guarantee of specific future outcomes.
10.2. The Service Provider shall not be held liable for business decisions made by the Client on the basis of the report, nor for any direct or indirect losses arising from the use of the report.
10.3. The Service Provider's liability under all circumstances is limited to the amount paid by the Client for the specific report.
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11. Cancellation and termination
11.1. The Client may cancel the order at any time prior to delivery of the report by notifying the Service Provider in writing.
11.2. In the event of cancellation after the advance payment has been made:
— If work on the report has not yet begun — the advance is refunded in full within 14 working days.
— If work is in progress — the advance is non-refundable, as it covers work already carried out.
— If the report has already been delivered — the full amount is due from the Client.
11.3. The Service Provider may terminate the contract in the event of repeated failure by the Client to provide necessary information or in the event of a breach of these General Terms and Conditions.
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12. Governance and disputes
12.1. These General Terms and Conditions are governed by the law of the Republic of Bulgaria.
12.2. In the event of a dispute, the parties shall seek to resolve it by mutual agreement. If this is not possible, the dispute shall be referred to the competent court in Bulgaria.
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13. Changes to the general terms and conditions
The Service Provider reserves the right to update these General Terms and Conditions. The current version is available on the website. Continued use of the services following publication of any changes shall be deemed acceptance of the new terms.
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14. Contact
For any questions relating to these General Terms and Conditions:
Climetra Analytics
Email: info@climetraanalytics.com
Telephone: +359884696264
Address: Hristo Vakarelski 13, Sofia, Bulgaria
